360 Cricket is a coaching company that runs multiple training courses for a range of age groups across multiple locations. The company has undergone rapid growth and needed their website to catch up with them. The company was experiencing a large number of refunds due to site errors and user confusion. The goal of this project is to create an engaging, fun and dynamic website with a booking system that will offer an easy and enjoyable user-experience.
The current website was created in squarepace, and the first phase of the project used UX research principles to collect customer information and establish accessibility requirements. For a 'quick fix' I worked with their current developer to improve the information architecture, colour accessibility & layout through a Heuristic Review. For this project I conducted user research, surveys, and user testing.
For the second phase I have teamed up with a new developer to implement the following deliverables:
· User flow diagram
· Prototype design
· Full handover of UI & wire-frames
· WordPress website with booking system integrated using 'Amelia'
· User testing and launch
· Video tutorials on how the company can manage the website
This project is currently ongoing and in the design phase.